FAQ — Frequently Asked Questions
Summary: Below are frequently asked questions to make your event planning smooth and stress-free. Answers cover service areas, booking, rentals, delivery, safety, deposits, and policies. Read quickly. Find what you need. 🎉
General Questions
1. What areas do you serve? 📍
We proudly serve Albany, GA; Leesburg, GA; Dawson, GA; Camilla, GA; Americus, GA; and surrounding counties. Events outside our standard delivery zone may be accommodated on a case-by-case basis.
2. How do I book a rental? 📝
Reservations can be made online, by phone, or by email. Booking options are available to fit your workflow and schedule.
3. Do you require a deposit? 💳
Yes. A deposit is required to secure your rental. The remaining balance is typically due the day before the event.
4. What payment methods do you accept? 💵
- Credit / debit cards
- Cash
- Cash App
Bounce Houses & Inflatables
5. How long is the rental period? ⏰
Our standard rental period is 6 hours. Additional time can often be arranged for an extra fee.
6. Do you set up and take down the inflatables? ⚙️
Yes. Our trained team manages full setup and takedown to ensure safety and proper anchoring.
7. What surfaces can inflatables be set up on? 🌱🧱
- Grass
- Pavement
- Indoor floors (with prior approval)
Please advise the setup surface when booking.
8. Do you provide generators? 🔌
If a venue lacks power, generator rentals are available for an additional fee. Generator needs should be noted in advance.
9. What happens if it rains? 🌧️
For safety, inflatables cannot be used in heavy rain or high winds. When severe weather is forecast, we offer rescheduling or rainchecks for future dates.
Delivery & Setup
10. Is there a delivery fee? 🚚
Delivery fees vary by location and item size. Exact delivery pricing depends on distance and rental type.
11. How early do you arrive to set up? ⏱️
We typically arrive about one hour before the event start time. Complex setups may require additional time.
12. Do I need to be present during setup and pickup? 👥
Yes. A responsible adult aged 18 or older must be present for both setup and pickup to confirm placement and sign any required paperwork.
Safety & Policies
13. Are there age or weight limits for bounce houses? ⚖️
Yes. Each inflatable lists weight and capacity limits. Limits are enforced to protect participants and equipment.
14. What happens if an inflatable gets damaged? 🔧
Normal wear-and-tear repairs are handled by us. Damage caused by negligence or misuse may result in additional charges.
15. Can I cancel my reservation? ❌
Cancellations made at least one week before the event may qualify for a refund or credit, depending on the rental and circumstances.
16. Why is the deposit nonrefundable? 📌
Nonrefundable deposits protect business operations. They secure dates, cover staffing and logistics, and discourage casual holds. This policy helps keep pricing fair and services reliable for all customers.
Phone: 229-364-9792 • Email: info@cpcppartyrentals.com 📞✉️